Privacy policy

This policy explains how personal information is used when you browse Liora & Vene, contact us or place an order.

Information we may process

• Contact and order details you provide, such as your name, email address, phone number and delivery address.
• Order, product, payment-status and delivery information needed to process and support a purchase.
• Messages you send through our contact form.
• Technical information needed to operate and secure the website, such as device, browser and request information.
• Analytics or advertising information only when those technologies are configured and, where required, you have consented.

Why we use information

We use information to operate the shop, process and deliver orders, provide customer support, prevent fraud and abuse, maintain site security, meet applicable legal obligations and understand store performance where optional analytics have been accepted.

Service providers

Our storefront and commerce flow use third-party service providers, including Wix for store, cart and checkout services and Vercel for storefront hosting. Payment information is handled through the secure checkout and its payment providers; please do not send card details through our contact form.

Analytics and advertising

Optional analytics and advertising technologies are not loaded before consent where our consent control applies. You can decline optional cookies when the preference notice is shown. See our Cookie policy for more information.

Retention and your rights

We keep information only for as long as reasonably needed for the purposes described above, including order support, security and applicable record-keeping requirements. Depending on your circumstances and applicable law, you may have rights relating to access, correction, deletion, restriction or objection.

Contact

For a privacy question or request, use our contact form. Please do not include payment-card details in your message.