Returns & refunds

We want you to be comfortable with what you order. If something is not right, contact us and we will explain the next steps for your order.

Changing your mind

If you are a UK consumer, you generally have a 14-day cancellation period for eligible online purchases, starting when you receive the goods. To use that right, please contact us within the applicable period.

After you tell us that you wish to return an eligible item, we will provide the correct return instructions and return address. Please do not send a return to a supplier or other address unless we have given you that address for your return.

Condition of returned items

Items should be returned unused, unworn and in their original condition where reasonably possible. You may handle an item only as much as you reasonably would in a shop to inspect it. A reduction in refund may apply where value has been reduced by handling beyond that level, where permitted by law.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or different from what you ordered, please contact us promptly and include a clear description of the problem. We may ask for photographs so we can resolve the issue efficiently.

Refunds

Approved refunds are returned to the original payment method. Processing time after a refund is issued can vary by bank or payment provider. Where statutory cancellation rights apply, any refund will be handled in accordance with those rights.

This page is intended to explain our customer process and does not limit your statutory rights.