Terms & conditions

These terms apply when you use the Liora & Vene website or place an order through our secure checkout.

Products and prices

We aim to keep product descriptions, images, variants, availability and prices accurate. Prices are shown in GBP. Product colours and appearance can vary slightly between screens and real-world lighting.

Orders

Please review the product, selected options, quantity, delivery details and total before paying. An order is subject to successful payment and confirmation. If an item becomes unavailable or we cannot reasonably fulfil an order, we may cancel the affected item or order and arrange the appropriate refund.

Delivery

Delivery methods and estimates are shown at checkout and are also summarised on our Shipping & delivery page. Delivery estimates are not guaranteed dates.

Returns and cancellations

Our customer process is described on the Returns & refunds page. Nothing in these terms is intended to limit rights you may have under applicable UK consumer law.

Website use

You may use this website for normal personal shopping and customer-support purposes. You must not misuse the website, interfere with its operation, attempt unauthorised access or use its content in a way that infringes applicable rights.

Contact

For questions about these terms or an order, use our contact form.